News

Kent Trading Standards are warning consumers to be wary of companies claiming to be or associated with the satellite television company Sky.

Sky customers are being contacted and offered extended warranties.

Sky only approves Sky Protect which is provided by Domestic and General who administer and provide the service on the company's behalf.

Kent Trading Standards would advise customers to check the identity of any company by contacting Sky directly. Be sure to read any terms and conditions. The Financial Services (Distance Marketing) Regulations give you a 14 day cancellation period. Be sure to send any cancellation notice by recorded delivery so you can prove you cancelled in time.

If you require advice, please contact Consumer Direct on 08454 04 05 06 or visit their website www.consumerdirect.gov.uk .

Kent businesses are being advised to be on their guard when they have inspections/services carried out on equipment, such as fire extinguishers.

Kent Trading Standards are advising businesses to be aware of what they are signing. Some traders ask for a signature on a 'job sheet' after the service of the equipment, when in actual fact you may be signing a contract.

These contracts can run for many years and may be very difficult to cancel. Always read what you sign.

If traders already have a contract for this type of service, then it is advisable to make all staff aware of the name of the company you already have a contract with, and make it clear to all members of staff who has authorisation to sign paperwork.

Failure to do so may result in having two legally binding contracts running at the same time, which can be very expensive.