News

Shepway’s Lifeline service has taken over the Dover Careline after Dover District Council decided to close its own community alarm service, White Cliffs Careline, on 31 March.
 

Shepway District Council were chosen to take over a lifeline service for the 1,554 customers in Dover District. All customers have been informed of the change to the service.

Three and a half thousand elderly and vulnerable people already use Shepway’s Lifeline, which offers a 24-hour alarm service through a pendant worn around the neck. When activated, the pendant triggers a call to Lifeline staff who alert a named person who can then check on the pendant wearer and, if necessary, call the emergency services.

As part of the move, staff from Dover are transferring to the Lifeline centre in Folkestone to enable the service to cope with the extra new customers.