News

The Shepway Lifeline service is one of only two in Kent to be given national recognition that it’s up to the mark.

The service, which has 3,500 customers and celebrated its 25th anniversary in October, offers a 24-hour alarm service for elderly and vulnerable people through a pendant worn by its customers. When activated, the pendant triggers a call to Lifeline staff who alert a named person who can then check on the pendant wearer and, if necessary, call the emergency services.

The service has just been through a rigorous audit and has been told that it complies with the Telecare Services Association’s (TSA) code of practice.

Cllr Keren Belcourt, Cabinet Member for Housing, said the service had been given a thorough review before the council applied for it to be audited.

“Everyone involved got a big boost when the independent observer examined the system and we were recognised as meeting the TSA’s standards. The audit was fairly lengthy and rigorous but our team rose to the challenge.”

One of the service’s oldest customers, 91-year-old Margaret Stanford, said the service deserved the national recognition.

”I have been a customer since 1987 and I am very pleased it. I always feel there is someone there to talk to even if it’s not an emergency. They’ve always got time to talk to you until help comes.”

Shepway Lifeline staff will be presented with an award to recognise the service’s successful audit at a ceremony in May.