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SPIES TO CHECK UP ON  SHEPWAY COUNCIL

Services offered by Shepway Council will be coming under the scrutiny of ‘secret shoppers’ during the next two months.

Shepway is one of a number of councils in Kent taking part in the mystery shopping programme during May and June. Council staff across the county will call or visit other councils to test the way they look after their customers and provide services.

The results will be produced later in the year and given to all the councils that took part so that they can judge their services and enhance them were necessary.

Deputy Leader of the Council, Cllr David Monk, said ‘secret shoppers’ were a good idea – and the collaboration with other councils meant that Shepway could monitor its services inexpensively.

“This is a cost-effective way of gathering information about the way we perform and is another initiative to measure level of service satisfaction for our customers. “